Shipping & Returns
Ro Z's takes pride in the high quality products shipped to customers, and advises customers choose UPS Ground for guaranteed shipping. While USPS is an option, please be aware of delays with deliveries, and advise us with special instructions in the notes section. We process orders within 1 to 2 business days, and ship via USPS unless otherwise notified. We do not offer returns on the Shimmers, as they are considered a food product. If a product is damaged, we will be happy to replace it. If, for any reason, you have not received your order or have a problem with your order, please contact us immediately at email@example.com. For orders from our affiliate partners (not Ro Z's branded products), please contact us with any shipping issues within 5 business days. Affiliates will honor replacement for damages.
Return & Exchange Policy
For returns within 14 days, please contact us at firstname.lastname@example.org. Return shipping costs will be the responsibility of the consumer. We are not responsible for return shipping to our affiliate partners or to Ro Z's Sweet Art Studio.